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A National Association of REALTORS® product
2018 Code of Ethics and Arbitration Manual
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Manual for use by Member Boards of the National Association to ensure due process in the conduct of hearings to enforce the Code of Ethics and in the arbitration of business disputes arising out of the real estate business. Professional standards procedures of Member Boards must reflect substantively the approved due process policies and procedures of this Manual in order to ensure Board entitlement to coverage by the Professional Liability Insurance Policy of the National Association in litigation involving the Board in connection with Board enforcement of the Code of Ethics, provided that such policies and procedures are consistent with applicable state law.

For ease of reference, all amended provisions where content has changed are shaded to highlight additions.

NOTE: This edition includes all Case Interpretations approved by the Professional Standards Committee through 2012. All new and amended Case Interpretations become effective upon approval by the National Association’s Professional Standards Committee and publication on

This must have blueprint for board/association executives and board counsel. Also useful for members of the grievance committee, hearing panels and board of directors (or any real estate firm involved with an ethics complaint and/or arbitration request.)

Provides procedures for conducting REALTOR® association ethics and arbitration hearings. Includes sample forms, information on mediation, multi-association Grievance and Professional Standards committees, Statements of Professional Standards Policy, and Case Interpretations to assist in the proper application of the Code. Spiral bound.

The Digital Download version will be available for order 1/16/18! This download will be delivered immediately (upon checkout) after order to your My Account Digital Download section of the the REALTOR® Store.  You will not receive anything physically. The Digital Download version of the product includes both a PDF and Word Document version.

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